如何根据快递信息识别快递状态

TrackingMore网站目前支持500多家快递,很多快递官网仅仅提供了物流轨迹信息,并未提供物流状态,但我们仍然成功的将物流状态划分为了统一的7种状态,具体是如何做的呢?

我们先看一下TrackingMore划分了哪七种物流状态:

  • 查询不到:单号无信息
  • 运输途中:快递在运输途中
  • 到达待取:快递在派送中
  • 投递失败:快递派送失败
  • 成功签收:快递被成功签收
  • 可能异常:快递可能被退件,或丢失
  • 运输过久:快递运输很久仍然没有签收

设置物流状态的关键词库

要自动识别这些物流状态,我们需要为每一种状态添加一个对应的关键词库。

例如当物流信息里面出现“妥投”字样,我们就知道这个快递已经被签收了;而当出现“派送不成功”的关键词,我们就可以判定这个单号为投递失败。

快递状态的优先级

可能异常>成功签收>投递失败>到达待取>运输途中

因为虽然我们已经有了关键词库,但是可能出现物流信息中既出现过“到达待取”的关键词,也出现过“成功签收”的关键词,那我们会依据上面的优先级规则,把这个快递仍然识别为“成功签收”。

这里面涉及“ 节点状态 ”与“ 最终状态 ”,每一条信息都可以根据关键词库去识别出来一个“节点状态”,但这个单号的最终状态,需要依据状态优先级来判定。

特殊情况

1. 退件签收的单号,如何与正常签收的单号区分开来?

  • 退件签收的单号,物流信息中通常会出现“客户拒收”、“退回发件人”等字样,同时也会出现“妥投”等字样,这个时候,我们会把单号识别为“ 可能异常 ”,进而与正常签收单号区分
  • 如果单号中没有“退回发件人”的字样,但是确实是退件,我们可以根据地理位置来判断状态,例如单号的始发地是“山东省聊城市揽投部”,签收地还是“山东省聊城市揽投部”,那么这个快递很有可能是退件签收。
  • 对于国际快递,如果发件国是中国,目的国是美国,但最后的签收地是中国,或者在中国邮政的信息段中出现了“进口互封”“进口开拆”等字样,那么这个快递也肯定是退件。

2. 误导性的关键词对状态识别的影响

例如,“delivered”代表签收,但“Will be delivered in 3 days”指的就是还未签收的状态;“退回发件人”代表退件,但“三日不取默认退回发件人”对应的就是“到达待取”的状态,并不是退件。

3.多语种的关键词识别

针对国际快递,由于其物流信息中可能会出现不同的语言,所以需要完善不同语种的关键词库,才可以做到正确识别状态。

例如,“妥投”、“delivered”、“zugestellt”、“お届け済み”、“ENTREGADO”、“Отправление доставлено”分别是中文、英文、德语、日语、西班牙语、俄语的签收词。

4. 不同快递商的差异性

由于不同快递公司的物流信息并没有统一,所以同样的一个关键词,不同快递公司表达的意思大不一样,所以还需要针对具体的快递商做单独的修正。

例如“已收件”可能在某一家快递公司的物流信息里,代表的是快递公司刚刚上门揽收,快递正在运输的路上,而另一家快递公司的物流信息里“已收件”则可能代表收件人已经签收了这个快递。

总结

要做好快递状态识别,首先足够多的数据量,建立自己完善的词库,才可能做好状态自动识别;

其次,在制定状态判定规则的时候,需要思考机器可以在哪些方面代替人工识别,为什么有经验的物流业务员一看物流信息就知道这个单号是什么状态,他凭借的是什么,这些经验能否被机器复制。

目前TrackingMore平台经过三年的积累与试错,已经把自动识别状态功能做到了业内最佳,如果您有发现部分单号我们状态识别仍有问题,欢迎与我们联系

顺丰快递路由查询API接口对接-TrackingMore

顺丰快递对物流信息的管控较为严格,官网上也加上了由腾讯云提供的滑动验证码进行保护,如果需要大批量查询顺丰的物流信息,必须要对接顺丰官方的路由查询接口。注意,对接接口必须要有顺丰月结账户,对接成功后只能查询自己发货的物流单号的路由信息。

顺丰目前提供了两种对接方式:

一种是开发者自助对接,需要注册丰桥账户后,申请成为开发者,然后上传电子面单等操作,较为繁琐;

还有一种方式就是这里要重点介绍的,第三方软件对接。TrackingMore物流软件目前已经入驻了顺丰第三方软件平台,对接起来非常方便。

第三方软件对接的操作流程:

(1)在顺丰的丰桥平台注册一个账户(此账户必须是顺丰月结账户,目前顺丰路由接口暂时不允许非顺丰月结客户查询),选择丰桥服务-第三方软件,然后搜索 TrackingMore 第三方软件,选中后申请接入。注意,不是顺丰开放平台,是丰桥平台,另外,不需要自己注册为开发者。

(2)点击申请接入,填写个人或公司信息进行申请,顺丰丰桥系统审核通过后即会邮件发送顾客编码与校验码(通常一个工作日内会收到邮件,审核是比较快的)

(3)审核通过后的界面如下图

(4)通过审核后,在TrackingMore的顺丰授权页面,填写你邮件收到的客户编码、校验码、调用地址,点击提交即可。

经过上述4个步骤后,授权工作就已经完成了,你的TrackingMore账户就可以正常查询顺丰的单号了,正常调用TrackingMore的API即可。

 

The 7 Must-Have Free Shopify Apps for Any Small Stores (Most are Free!)

It’s easy to open and run your own shop on Shopify. You can also use thousands of Shopify Apps to manage your Shopify shop and provide better customer services. But it’s an extra charge for Shopify shop owners, especially for a starter. But we do have many free Apps that will also help you and save your money within the budget. The more important thing is, it’ll also save your time and energy to monitor everything in your Shop, the organic search, order management, shipment management, etc.

The 7 Must-Have Free Shopify Apps for Any Small Stores

#1 Trackingmore

Trackingmore-Shopify App

For every shop owner, things will always be in chaos when it comes to tracking. You need to handle hundreds of or even thousands of packages each month and always have to tell your customers where’s their package. However, with this package-tracking tool, you no longer need to do all of these on your own. Trackingmore has already supported Shopify, it means, you don’t need to re-added all your tracking numbers, it’ll sync all your Shopify orders automatically. It supports 500+ couriers, so you can get all the information all in one place, which saves your time to track different packages on the different website. Worrying about how to tell your customers about the status of their packages? No need! It only takes 2 minutes to generate your own tracking page. So when you sending emails to your customers, you can include the link in your email so your customers can track their packages on their own with their tracking number, order number or even their name! Sounds perfect right? Besides, they can help you send auto-notifications to your customers about the updates of their packages. In this way, you will never and ever spend one more minute sending emails and tell them where is their package. There are many other useful tools for you to track especially large volumes of shipments, for example, CSV Upload and so on. Register now and start your journey!

Trackingmore is FREE for 500 shipments each month.

#2 MailChimp

Shopify App

You might wonder what can this old-fashioned marketing channel bring to you. It’s not like Facebook, Twitter, Instagram or Reddit, it won’t create more organic traffic and drive brand awareness in a short time, or increase sales. But it does play an irreplaceable role in marketing. For online shop owners, it’s common to contact with all their customers mostly by emails. So it’s super important to manage your email marketing.

If you’re going to send all the emails on your own and one by one, you might go crazy especially there are hundreds or thousands of customers and they’re in different status. So you need to build a record for each customer and always know which email you need to send to which customer. Things will be much easier and clearer if you can use some helping tools. MailChimp, with a “mail” in its name, is absolutely a nice email marketing tool. It’s powerful, easy to use, so it’s a good fit for a Shopify starter. It allows you to add all your customer emails to the MailChimp account, then you can manage all of them in the future. Promotion emails, discount emails, or even abandoned cart emails, you can make a plan and manage all your customers in a general way. Every marketing thing you want to realize through emails, you can let MailChimp help.

Mailchimp is free for up to 2,000 subscribers and 12,000 emails per month.

#3 Product Reviews

Shopify App

If you want to add a customer review feature to your products, you should try Product Review, a FREE product reviews widget developed by Shopify team. It’s a perfect starting for you to add a cute and fancy review function on your website. Adding a line of code can make your page looks nice and convincing. It’s not something big, but it presents the views of each product in a simple and direct way. Customers can have a general impression of it which saves their time to choose the most suitable products for themselves and greatly increase their willingness to buy. Imagine, when you customers are browsering your shops and they see those bright five stars and various comments, won’t they want to buy one if they might need it? For those who hesitate, not to mention how useful this widget is.

Product Review is a FREE App.

#4 Kit

Shopify App

If you want to increase your organic search traffic in the shortest time, it’s always better to promote your brand on social network site. If you’re a heavy user of Facebook, Kit will be your extra set of hands you’ve been looking for to help with marketing your store. As your FREE virtual employee, Kit will recommend the marketing activities most likely to drive sales. It’s your intelligent helper which saves your time and energy to browse all kinds of statistics and fancy charts. Believe it or not, it can always find your target audiences and achieve your “Goal” within your budget. Just tell them what you want and they’ll follow all your instructions. In addition, for customers who are about to purchase, it’ll nudge them with a follow-up email. For starters who want to advertise but don’t know how, don’t have time to figure it out or don’t have budget to hire an experienced expert, Kit is a good choice.

Your Shopify store must be on the $29 plan or higher to use Kit.

#5 Oberlo

Shopify App

How to find a great business idea or sell something in urgent? Try this App. Oberlo is a great tool to help. You can simply type the keyword of the things that you’re interested in. If not, you can browse the most popular topic and find if there’s anything to inspire you. There are millions of products on various shopping websites, Oberlo can help you locate what you need. Once you decide, it’ll help you complete ordering, packaging, and shipping. It a practical tool that benefits your drop shipping business and saves you lots of time to find your target. You don’t need to worry about it or handle every order, Oberlo will help to ship the product directly to your customers from your supplier.

Oberlo is a free App.

#6 Mobile Converter

Shopify App

With the development of mobile devices, people are getting used to sliding their cell phone to get the most-updated information, so does the hot-sale products. However, your website might look perfect, but will it also perfect on mobile devices? It’s hard to say. It’s common to see self-adaptive pages nowadays, but if you don’t know how to do that, you might need this helper, Mobile Converter. It works seamlessly on all mobile devices and you don’t need to know anything about coding. It’s easy to install and customizable. So you can make it match your website perfectly. This will boost your mobile conversions and revenue, which helps you gain more traffic and income from mobile devices users.

Mobile Converter is 100% FREE.

#6 Edit by Hextom

Shopify App

For online shops, the greatest eye-catcher for customers is its design. If you have a distinct theme , visually appealing images and professional design, then you’re halfway there. From the technical perspective, how to make sure that your customers will have the chance to find your shop while browsering the internet with billions of information? Then you might need to have a nice rank. Bulk Image Edit can help you improve SEO and performance in an easier way. No matter you want to choose the best size for your page to load, match all the alt-text and file name or want o make all the images look conforming, Bulk Image Edit can help you realize that.

Bulk Image Edit supports free plan.

5 best Shopify Shipping APPs you should know

As one of the biggest e-commerce platforms in the world, Shopify has been beneficial to millions of merchants and customers. Meanwhile, lots of Shopify apps are developed to help merchants to manage and develop their business. Today, I’d like to introduce you 5 handpicked shipping Apps for order tracking.

#1 Trackingmore

Trackingmore is a tracking solution provider. Its powerful features can meet all your needs. It is a little complicated to figure out how to use every feature, but one of the best things is, you can always find the best workaround for your needs. For example, filling out the shipping time when using CSV Upload help Amazon shop owners to monitor if their packages can meet the delivery time of Amazon, so they can take actions accordingly. And the Auto-fetch CSV can sync every change in the Google Drive Spreadsheet. Other functions like Tracking Page, Remote Area Checker, Track button, customized notification… It’ll be better if they can publish a blog about those features and how can it help in combination. The design is a little old-fashioned, there are no fancy charts, but it’s still practical.

Price
It’s pay-as-you-go.
Free for 500 tracking numbers per month(free API for the first month)
$20 for 2500 tracking numbers
$50 for 8000 tracking numbers

2 Tracktor

Tracktor is a professional tool for package tracking and order status checking. The layout is clear and clean. And the installation is very easy. As a tool, it does a great job in its functions. What makes it special is the Google Map it shows. So you can check the status of each order clearly and visually with Google Map. In addition, the turnaround time of their customer service is really quick and they can help you create a customized theme. So you can choose your favorite type that fits your store. Even its free test is much less than other shipping tools and it won’t reset every month, but the price for a paid account is still affordable and acceptable.
Price
Free for first 100 tracking lookups
$14.99 for 2000 order tracking lookups per month
$29.99 for 5000 order tracking lookups per month

#3 Shipping Tracker

This tool is similar to Tracktor & Trackingmore. The dashboard is clear and clean like a chart. It also classifies the package into different statues. And it can show its place in Google Map when the package is in pre-transit, in transit and delivered. So the customer can know where’s their package visually. Unlike Trackingmore, it has 3 themes tracking page, and you can ask the team for more if you want something unique and special. This tool doesn’t support as many couriers as others do, but most of the big international couriers are supported. The email & SMS notification is good, but it seems like the email template can’t be fully customized. Beyond that, it does meet all your needs about tracking. But if the price is cost-effective, I think I need more time to figure it out.

Price
Free for 10 shipments per month
$85 for 2000 shipments per month
$175 for 5000 tracking numbers per month
SMS: $0.02 per sent

#4 Easyship

Compared with monitoring the tracking, things before shipping can be time-consuming and even drive you crazy. This friendly dropshipping app can help you handle many things before tracking, which saves your time to choose courier and calculate shipping cost. You don’t need to be afraid of overspending anymore. With Easyship, you can check the exact amount of import taxes, VAT, GST and other fees. And you can print the lable which is clear and easy to identify. In addition, it provides customs invoices and declarations, which saves a lot of time. However, it’s only beneficial to shop owners in the US, Hong Kong, Singapore and Australia since it only supports a few big international shipping companies. Hope it’ll integrate more couriers and benefits more merchants.

Price
No additional fee, you only need to pay the shipping rates as shown.

#5 Shippo

Shippo is another friendly app for dropshipping, same as Easyship. I haven’t found any bulk operating button in Easyship, but Shippo supports bulk printing of shipping labels, generating return labels, tracking shipments and drafting international docs. It saves you lots of time when managing a bunch of orders. If you’re a USPS and DHL Express user, they’ll provide discounted shipping rates. Same as Easyship. you can also compare different couriers and choose the most suitable shipping solution for each order without installing any software. And they promise to provide support within 4 hours, which is a fast turnaround time. Unlike Easyship, you need to pay 5 cents for each label except the shipping cost of each package. 5 cents is not expensive, but if you have thousands of orders each month, or even more, it’ll be a large budget that needs to be considered.

Price
$0.05 per label + shipping cost

Let them help you manage and develop your business!